Google has formally recognized that there is a problem with Google Drive that is causing customers’ data to vanish from the cloud.
Google says it will be providing updates shortly and that it is now “investigating reports of an issue impacting a limited subset of Drive for desktop users.” The search engine behemoth has also emphasized important ideas to keep in mind till this problem is fixed.
How to Protect Yourself From This Problem, Per Google
First and foremost, users need not choose “Disconnect account” from inside Drive for desktop. Second, on both Mac and Windows, users shouldn’t remove or relocate the following program data folders:
macOS: ~/Library/Application Support/Google/DriveFS
You may make a backup of the app data folder on a physical disk as an extra layer of security.
How This Problem Arose Online
The Register broke the story of this unexplained disappearance after one of its users checked into Google Drive and saw that all uploads made after May 2023 had vanished, with the drive’s current status having not changed since then. The user made many efforts, but was unable to get any data.
“I followed the recovery instructions provided by the South Korea team of Google support.” They tried and failed with a rehabilitation program. ask me to restore the DriveFS folder after making a backup; nothing changed. I contacted Google’s support staff, most likely located in the United States, and they asked me to report the problem to one of their engineers. But I haven’t heard back from the engineer, so I’m not sure whether they’re looking into my problem,” the user said on the Google Drive community site.
Since then, other people have brought up the same problem, with one even going so far as to say, “Same thing happened to me too.” I’m inconsolable at the moment since the lost data were more than three months old. After contacting Google support, our IT team has not yet received a response. I hope the data are able to be recovered.