The MoS Finance urges banks to treat customers like gods and to concentrate on improving services
Minister of State for Finance Bhagwat K Karad asked banks to regard their clients like God in order to significantly enhance banking services.
While speaking at a Customer Meet event hosted by Bank of Maharashtra (BoM) earlier this week, Karad was reported by news agency PTI as stating that banks should concentrate on enhancing their customer service and seek to reduce pain spots.
Also, Karad urged clients to return loans on time and with diligence so that banks may maintain their financial stability.
He asked banks to reach out to more farmers through the Kisan Credit Card (KCC) program and to achieve time-bound saturation.
According to him, the banking sector must support young people, women, and small-scale farmers by acting as a catalyst for development.
According to him, Prime Minister Narendra Modi is working to make India's economy, which is now the fifth biggest in the world, a $5 trillion one.
"The bank is focused on developing an ecosystem with push on digitalisation, ready to bring in desired changes in step with the growing technology, economy, and demands of customers," said A S Rajeev, managing director of BoM.
"Thus far, we have embarked on a transformational journey with major digitalization initiatives. To build a very customer-centric ecosystem with a variety of fiercely competitive goods and services, we are making sane efforts. Our business pitch is becoming more compelling because to our growing branch network and service offerings throughout the nation, he added.