Despite a six-hour flight delay, Vistara receives praise for their remarkable service

The well-known airline IndiGo made news the previous day when a passenger on a delayed Delhi to Goa aircraft assaulted the captain.

But not all flight delays result in annoyance, as shown by a recent instance in which a Vistara customer complimented the airline for its excellent handling of a six-hour delay.

“My @airvistara flight today was 6 hours late, of which over 3 hours were spent inside the plane waiting on the runway,” tweeted traveler Akshay Chaturvedi on Sunday. However, their handling of the mini-crisis was really amazing!

Chaturvedi emphasized the positives, commending Vistara for their open communication, constant ventilation, and well-thought-out preparation during the delay. According to HT, he called the crew members on the UK 963 flight—Shreshtha, Nikitha, and Jyoti—”true rockstars.”

Many individuals expressed their support for the message, with one commenting, “Excellent. That is the TATA mark. Culture Is Important. Another customer said that they would rather use Vistara than IndiGo and were prepared to pay more for the better service.

“I agree with what you’ve said. As someone who was also on flight UK 963, it’s concise and well-expressed. The @airvistara crew and staff know services better and they delivered yesterday, a third user said.

Vistara’s excellent handling of the problem during the chaotic flight has not only won over customers’ hearts but also highlighted the airline’s dedication to providing excellent customer service.