Flipkart apologizes when a man opens a Rs 22,000 mobile phone order to discover stones inside

Are you the type of person who hesitates to make a large purchase on websites and apps that facilitate online shopping? It is nevertheless a good idea to carefully read the return and exchange policy guidelines before placing any orders on these portals. There have been many instances in the recent past when individuals have received stones, e-waste, and other items in lieu of the orders they made. It is now said that a different guy fell victim to a similar hoax, only to have stones delivered to his home instead of the phone he had bought.

On March 28, a consumer from Ghaziabad placed an order for a smartphone valued at Rs 22,000 on Flipkart. He was taken aback when his item arrived that same day. The guy was shocked to discover, upon opening the package, that stones, rather than the smartphone he had bought, had been thoughtfully placed. The guy tried to return the goods and get his refund, just as any of us would. But the purchasing app turned down his request for a refund.

“A Ghaziabad resident claims he ordered a mobile phone worth Rs 22,000 through Flipkart but instead received stones!” said Abhishek Patni, a user on X. According to the victim, the courier won’t take the package back. particularly for internet shopping. In addition, Patni sent a snapshot of the ruling showing that the man’s request for a refund was denied, along with an image of the stone he had received.

Flipkart quickly replied to Patni’s post on social media as it gained popularity, expressing regret for the trouble the customer had experienced. “We’re very sorry about this instance and would never want you to receive anything other than what you ordered,” it said. Please provide us with your purchase details via private chat so that we can help you even more. Your information will be kept private. I’m awaiting your reply.

Additionally, the organization said, “Please do not respond to fake social media handles impersonating our brand to safeguard your interactions,” warning consumers not to reply to the handles posing as them.