ONDC Has a Fully Automated System for Grievance Redress: T Koshy, CEO
According to ONDC CEO T Koshy, the government-sponsored Open Network for Digital Commerce has a fully automated grievance redressal system and is also enabling an online dispute settlement system.
The Commerce and Industry Ministry’s ONDC programme aims to develop a facilitative model to assist small shops in using digital commerce.
It is a collection of standards intended to promote open, unbundled, and interoperable open networks rather than an application, platform, middleman, or piece of software.
“Just as ONDC makes it possible to look for products and purchase them, it also makes it possible to file complaints. From the purchasing to the selling sides, the complaints flow smoothly… At the MSME Growth Summit, hosted by industry group CII, Koshy said, “In addition to the fully automated grievance redressal… we are also providing an online dispute redressal method.
On December 31, 2021, ONDC was incorporated as a Section 8 business.
The number of vendors and service providers on the network has risen to over one lakh, and there are now more than 50 network members, he said, indicating that ONDC has achieved substantial progress in recent months.
