HCLTech and ServiceNow join to provide GenAI-driven solutions

In order to provide innovative generative AI (GenAI)-led solutions, HCLTech said on Thursday that it has partnered with ServiceNow, a provider of digital workflow solutions. The products will make it easier for businesses to swiftly and effectively use ServiceNow’s GenAI capabilities across the whole organization.

We are excited to strengthen our collaboration with ServiceNow even further in order to help our customers take advantage of GenAI and unlock value. According to C Vijayakumar, CEO and Managing Director of HCLTech, “HCLTech’s unique portfolio and engineering heritage position it to deliver practical and customized GenAI use cases to clients as they move forward with their digital transformation agendas.”

“The world’s top companies can benefit from HCLTech’s abundance of ServiceNow knowledge,” said Bill McDermott, Chairman and CEO of ServiceNow. “It is a privilege to expand our collaboration to jointly develop sector-specific GenAI solutions that will provide our clients with experiences that will ignite their growth engines.”

HCLTech will provide advisory, design, implementation, and managed services across the whole ServiceNow product suite as part of the new worldwide relationship. This agreement will provide use cases and solutions that will enable organizations to progressively embrace ServiceNow’s industry domain-specific GenAI to revolutionize their company by fusing the power of ServiceNow products with HCLTech’s industry experience, intellectual property, and global delivery capabilities. Businesses will benefit from cost savings and increased productivity and efficiency across departments thanks to the alliance.

The “Fluid NOW” centers of excellence in London, New York, and Noida, as well as a ServiceNow business unit, will be introduced by HCLTech and ServiceNow to allow businesses to investigate the most recent GenAI technologies that may hasten their digital transformation processes.