Remaining Paytm FASTag Users? This is a comprehensive guide for porting to a new FASTag

The Reserve Bank of India (RBI) has issued an order directing Paytm Payments Bank Ltd. (PPBL) to stop accepting top-ups or deposits in any customer accounts after February 29, 2024, including wallets and FASTags. The Indian Highways Management Company (IHMCL), a branch of the National Highway Authority of India (NHAI), forbade PPBL from issuing new FASTags since the company had not complied with the terms stated in the service-level agreement.

According to NHAI, customers may get FASTags from the 32 banks that are currently listed as authorized FASTag issuers. Paytm FASTags will no longer be used after March 15, which is the new final date. As per the frequently asked questions (FAQs) released by the RBI, customers would still be able to close their prior FASTag and get a refund.

You could be seeking information on how to deactivate your FASTag or switch banks if this worries you. This is a detailed guide on how to transfer or deactivate FASTag.

Procedures for Disabling:

To access the FASTag Paytm interface, enter your password and user ID or wallet ID.

Please include the necessary details for verification, such as your FASTag number and registered phone number.

Use the Paytm app’s 24/7 support section or go to the service request portion of the site, then choose the “The FASTag” category.

Make it very clear that you want to deactivate your FASTag, and follow the instructions provided. It’s conceivable that processing may need further data.

Initiate the service request procedure and keep a record of the complaint or reference number supplied for future use. Follow up with Paytm if you haven’t received the deactivation confirmation within the designated timeframe.

To close the RFID tag or the wallet connected to your account, use the “Closure Request” request type. The same FASTag cannot be revived after it has been disabled.

Procedures for Porting:

Get in touch with the customer care division of the new bank and adhere to their instructions. This might include filling out an application, mailing the necessary documents, and paying a porting charge. When your porting request is accepted, you will get a confirmation email from your new bank. Utilizing your FASTag with the new bank account is now possible.

It’s crucial to understand that One97 Communications (OCL), the parent firm of Paytm, has reassured its clients that RBI limitations do not affect deposits made by users into their NCMC, FASTag, wallet, or savings account before making any choices. There is still utility for these balances. The business is collaborating closely with authorities to follow instructions and quickly resolve issues.

During this period, OCL and PPSL will move the nodal to several banks, according to Paytm. OCL intends to form partnerships with other banks so that it may provide its customers with a range of payment choices.

Before deciding whether to transfer or deactivate your FASTag, make sure you are aware of the amount of money in your Paytm FASTag wallet.

The procedures to purchase a new FASTag online are as follows:

Get the “My FASTag” app downloaded.

When you click “Buy FASTag,” an online store will open.

You may order the FASTag and have it delivered to you.

Or you may take these actions:

Launch the app “My FASTag.”

To “Activate FASTag,” click.

Go with Flipkart or Amazon.

Put in your car’s information and FASTag ID.

The FASTag will become active.

Member banks, including the State Bank of India, ICICI Bank, Punjab National Bank, Airtel Payments Bank, Bank of Baroda, Allahabad Bank, HDFC Bank, IDBI Bank, and Yes Bank, are also able to sell you FASTags.